This programme resplendent in practical and real-life narratives is designed for everyone within the company from the top floor to the shop floor. Content will cover:
- The Service Mind
- The Essence of every business is the Customer – it is the customer that guarantees
- (i) the stakeholder a true stake in the business.
- (ii) the investor a return on his investment.
A customer is the original guarantee of any business. Many businesses lack good customer sense. Good customer sense requires that you be first and foremost proactive in approach.